Frequently asked questions

Everything you need to know

51 answers to help you get the most out of CoachFlow. Can't find yours? Reach out at contact@web2fly.com

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Getting Started & Account

7 questions

Plans & Pricing

6 questions

Managing Clients

6 questions

Sessions

7 questions

Booking Links

4 questions

Payments & Billing

3 questions

Dashboard & Insights

4 questions

Settings & Personalization

4 questions

Data, Privacy & Security

5 questions

Technical & Support

5 questions

Ready to streamline your coaching business?

Everything you need to know

Getting Started & Account

How do I create an account?

Is CoachFlow really free to start?

Do I need a credit card to sign up?

How do I reset my password?

Can I use CoachFlow in French?

Is there a dark mode?

What happens during onboarding?

Plans & Pricing

What are the differences between Free, Plus, and Pro?

Can I switch plans anytime?

Is there a contract or commitment?

Do you offer refunds?

What happens when I reach my client limit?

Can I pay in USD?

Managing Clients

How do I add a client?

Why is the phone number required?

Can I organize clients with tags and levels?

Can I merge duplicate clients?

What does "at-risk" client mean?

Can I delete a client?

Sessions

How do I create a session?

What are session types?

What is a series vs. a single session?

Can I edit or cancel a session?

How do I see only today's sessions?

What is the trash bin?

How do I quickly complete today's sessions?

Booking Links

What is a booking link?

How many booking links can I create?

What do clients see on my booking page?

Can clients book without creating an account?

Payments & Billing

How does payment tracking work?

Does CoachFlow process payments directly?

Can I send payment reminders?

Dashboard & Insights

What do I see on the dashboard?

What are KPIs?

What are "action nudges"?

What are milestones?

Settings & Personalization

How do settings save?

How do I upload a profile photo?

How do I set my weekly availability?

Can I link directly to a specific settings tab?

Data, Privacy & Security

Where is my data stored?

Can I export all my data?

How do I delete my account?

What are my privacy rights?

Is my data safe?

Technical & Support

Does CoachFlow work on mobile?

What browsers are supported?

How do I contact support?

Can I suggest a feature?

Who built CoachFlow?